Technical Support Interview Questions – 3

  1. How would you Enable or Disable the Firewall in Windows XP?
  2. How would you Start or Stop a Windows Service?
  3. How can you check the IP address of your computer?
  4. How to Bookmark a webpage?
  5. How to access the Windows System Registry?
  6. Where are the Temp files located and how would you remove them?
  7. Name some difference between Windows XP and Windows Vista. What are their system requirements?
  8. What is Safe Mode?
  9. What is a MODEM?
  10. What is SMPS?
  11. What is SDRAM
  12. What is an Operating System?
  13. Name a few ports in your computer?
  14. What is a Dial-up internet connection?
  15. What is a Broadband internet connection?
  16. What is a Wireless Internet Connection?
  17. What is Last Known Good Configuration?
  18. What is Device Manager?
  19. What are Cookies?
  20. What is the Motherboard Voltage?
  21. What is the configuration of your PC?
  22. What is PowerDVD?
  23. What is MSConfig?
  24. What is the Blue Screen of Death and what could be it’s causes?
  25. Name some differences between Desktops and Laptops?
  26. What is Cold Boot and Warm Boot?
  27. What does X mean in the term 16X on the CD/DVD ROM?
  28. What are PCI Slots?
  29. What are the types of Printers?
  30. How would you install Windows XP or Windows Vista?
  31. There is no sound when you try to play any CD. How can you fix this?
  32. A CD gets stuck in the CD-ROM drive when the Power goes off. How can you take it out?
  33. What is the difference between DDR1, DDR2 and DDR3 memories.
  34. What are the types of Hard-disk drives?
  35. What are Blue Ray discs?
  36. On a scale of 0 – 9, how would you rate yourself in terms of Technical Knowledge?
  37. If a mouse is not working, how will you troubleshoot?
  38. What are the different types of ports for connecting the Mouse?
  39. If the Task Bar is on the Left/Right/Top, how will you bring it down?
  40. What is Disk Cleanup?
  41. What is Disk Defragmentation?
  42. What would you do if a PC is not turning on?
  43. What is the latest Operating System?
  44. Name any 05 storage devices
  45. What is a Heat Sink?
  46. What is a UPS?
  47. What is the difference between SATA and PATA Hard-Disk Drives?
  48. What would you do if your system is running slow?
  49. If you have deleted any program from the system and it still shows up in the system tray, how would you remove it so that it is not displayed in the System Tray?
  50. What are Plug & Play devices?
  51. What are Device Drivers?
  52. What is the maximum Hard-Disk size you can purchase in the market today?
  53. Where do you see yourself in the next 05 years?
  54. How many fans are there insise a PC cabinet?
  55. Difference between IE6 & IE7
  56. List any 05 Anti-Virus Applications.
  57. What is a Web-Browser?
  58. What is the difference between a Serial and a Parallel Port?
  59. Explain the Windows XP Boot Process
  60. What do you know about the PING Command?
  61. What is Troubleshooting?
  62. What is the difference between a CD and a DVD?
  63. What are the different types of RAMs?
  64. What is the latest RAM in the market today?
  65. What is a Scanner?
  66. What are the Types of Operating Systems? (Hint: Not Linux, Unix, Windows etc…)
  67. What are the important port numbers in Windows? (Eg. SMTP, HTTP, POP3…)
  68. How would you setup a VLAN Connectivity?
  69. What would you check first if a user is not able to connect to VPN but has a valid username and password?
  70. What is LDAP?
  71. What is Active Directory?
  72. When a user starts up a Computer, it goes through the POST and displays a black sceen with a cursor blinking at one corner of the screen. What do you think it could be due to?
  73. What is the Maximum Distance that can be covered in a LAN?
  74. What is the maximum number of Computers that can be connected in a Peer-to-Peer Network? (Ans: For Windows XP Professional, it’s 10 and Windows XP Home: 05)
  75. What is the difference between a Switch and a Hub?
  76. I want to have an account in AD but I do not want to let that user logon to the Server. What do I need to do? (Ans: Disable the “Allow Logon Locally” option)
  77. I have a Computer which is connected to a network. The computer is very slow when it is connected to the network/internet but works fine when it is not? What do you think could be the problem?
  78. What is APIPA?
  79. What is an IP Address?
  80. What is a Subnet Mask?
  81. What is ARP?
  82. What is ARP Cache Poisoning?
  83. What do you understand by the term “Memory Leak”?
  84. What is a UPS?
  85. What is the difference between a STANDBY and ONLINE UPS?
  86. What is LBA (in Hard-Disk Drives) ?
  87. How many Hard Disks can you install on an E-IDE controller?
  88. Can you configure two hard disks to use the Master setting on the same PC?
  89. What is the difference between Narrow-SCSI and Wide-SCSI?
  90. What is SAS?
  91. What are the three main reasons for using RAID?
  92. Is RAID 0 considered to be a redundant Solution? Why?
  93. How many disks can be used for RAID 1?
  94. How does RAID 5 work?
  95. What is the smallest number of disks required for RAID5?
  96. What other types of RAID do you know?
  97. What are the six steps for Laser Printing?
  98. What is the difference between PCI-EX x1 and PCI-EX x16?
  99. What is REGISTRY in Windows?]
  100. How would you repair an Unsuccessful Driver Update?
  101. What is the difference between a Workgroup and a Domain?
  102. What are the major advantages of working in a Domain Model?
  103. What are the different methods to install an Operating System?
  104. What is an Answer file?
  105. How would you create an Answer File for Windows XP? How would you create one for Windows Vista?
  106. How do you perform an unattended installation on Windows XP?
  107. What is Sysprep?
  108. How do you use Sysprep?
  109. What is the major difference between Newsid and Sysprep?
  110. What is the function of the pagefile.sys file?
  111. What is the function of the hiberfil.sys file?
  112. How can you edit the Registry? Name at least 3 ways of doing that.
  113. When should you use each of the fallowing tools: System Restore, LKGC and Recovery Console?
  114. How do you set different Print Priority for different users?
  115. How can you reset user’s passwords if you don’t know his current password?
  116. What’s the difference between changing a user’s password and resetting it?
  117. You want to grant a user the right to perform backups – should you add him to the Administrators Group?
  118. What is MMC?
  119. What is gpedit.msc?
  120. How would you use the MMC to manage other servers on your network?
  121. You set a local policy for your Stand-alone XP Professional – would the local policy effects the administrators group?
  122. What new in the Windows Vista Local Policy?
  123. What is the difference between User Privileges and User Permissions?
  124. What is Safe Mode?
  125. Which logs can be found in Event Viewer?
  126. What is msconfig? On which OS can it be found? On which OS is it not found?
  127. Can you upgrade XP Home Edition to Server 2003?
  128. Which permission will you grant a user for a folder he need to be able to create and delete files in, if you do not want him to be able to change permissions for the folder?
  129. What is the difference between clearing the “allow” permission and checking the “deny” option?
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