What is ITIL?

ITIL is an acronym for Information Technology Infrastructure Library. It is a collection of best practices for IT Service Management. ITIL was first published by the OGC (Office of Government Commerce) of the Government of the United Kingdom in the late 1980s. All the best practice guidelines outlined in ITIL were put together by Subject Matter Experts who were approached and requested by the OGC to do so. This was because of the increasing trend of companies to use IT or IT related services to run their business and also to provide service to their customers. Updates to the original ITIL library were done in 2001 and 2002 which included updates related to the internet and e-commerce.

ITIL – which started off as a mere collection of books that underlined best practices for use of IT in Service Management, has grown in leaps and bounds to be an industry in it’s own right! There are many companies now which offer ITIL related services such as Training, Consultancy and other Management resources.