- What were the performance metrics in the process you were working for?
- What do you understand by “Service Level” ?
- What are the leave targets? What was the maximum permissible – in terms of percentages?
- A girl who is a member of your team comes to you and complains that a boy, also a member of your team, has told her that he likes her and she did not like it. How would you deal with this situation?
- A girl who is a member of your team, is very upset and distraught because a male colleague who is also a member of your team has misbehaved with her. She is so upset that she wants to resign and go home right away. How would you deal with this situation?
- You have 06 people in your team. One day, 04 of them call you and ask yo for leave on the same day. How would you deal with this?
- What are the components of Average Handling Time? (AHT=Average Talk Time+Hold Time+ACW Time)
- How would you handle breaks in your team?
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