Service Delivery Disciplines of ITIL


  1. Service Level Management – Deals with providing high quality services to the customer at the right costs.
  2. IT Services Financial Management – Deals with providing maximum business value with the minimum financial outlay.
  3. Availability Management – Manages the availability of services by optimizing the capability of the ICT infrastructure (hardware, software and peopleware) to deliver a cost effect level of (service) availability to meet business objectives.
  4. Capacity Management – Provides information on available capacity at any location or site.
  5. IT Sevice Continuity Management (BCM) – Manages the minimum level of support required to keep the business or service free from any interruption in the event of any disaster – example: floods, earthquakes etc.