When experiencing issues with MS Outlook, here are a few basic troubleshooting steps you can do:
- Check the user’s internet connectivity – is he/she connected to the internet?
- Check if MS Outlook is in ‘Work Offline’ mode under the ‘File’ menu.
- Check if the user is able to send/receive emails in ‘webmail‘ mode.*
- If using MS Outlook 2007, use the ‘repair‘ option under ‘Email Account Settings’.
- If possible, configure a test/dummy email account and check if it is a problem with MS Outlook.*
- Run ‘Outlook Diagnostics‘ under the ‘Help‘ menu (in MS Outlook 2007).
- If the user is using MS Outlook 2003, try ‘Detect & Repair‘ under the ‘Help’ menu.
- If there is a specific error number, Google it for any specific solution.
- Create a new user profile and check if it is a problem with the user’s current MS Outlook profile.
- Check with any of the MS Outlook ‘Run‘ commands (as appropriate and necessary.)
- If nothing works, reinstall MS Outlook.
Given below are some of the commonly used MS Outlook ‘Run’ Commands:
Click Start then choose Run then type each of the following commands followed by <<Enter>>
1: Outlook /Safe (Opens the outlook in Safe mode)
2: Outlook /Cleanprofile (cleans the profile)
3: Outlook /cleanfreebusy (while using meeting planner to check the free-busy information)
4: Outlook /cleanreminders (Clean the reminders)
5: outlook /cleanviews
* – In this situation you can refer the user to the service provider.